Legal

1. Information We Collect

We may collect personal and non-personal information including, but not limited to:

a) Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Identification details (where required for verification or compliance)

b) Account Information

• Username and password
• Seller or buyer profile details
• Store information (for sellers)

c) Transaction Information

• Order details and purchase history
• Payment confirmation and refund records
• Communication between buyers and sellers

d) Technical & Usage Information

• IP address and device information
• Browser type and operating system
• Pages visited, interactions, and platform usage patterns

2. How We Use Your Information

We use your personal data to:

• Create and manage user accounts
• Process transactions and payments
• Facilitate communication between buyers and sellers
• Provide customer support and dispute resolution
• Improve platform functionality, security, and user experience
• Prevent fraud, misuse, and unauthorised activities
• Comply with legal and regulatory obligations
• Send service-related announcements and updates

We will only send marketing communications if you have provided consent, and you may opt out at any time.

3. Data Sharing and Disclosure

AQSA Mall does not sell, rent, or trade your personal data to third parties.

We may share your information only with trusted third parties for operational purposes, including:

• Payment gateway providers
• Logistics and delivery partners
• Technology service providers (hosting, analytics, customer support tools)
• Regulatory or legal authorities when required by law

All third parties are required to handle your data in a secure and confidential manner.

4. Data Security

We implement appropriate technical, administrative, and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.

However, no digital platform can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

When data is no longer required, it will be securely deleted or anonymised.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction or updates to your data
• Withdraw consent for data processing (subject to legal or contractual obligations)
• Request deletion of your personal data where applicable

Requests can be made by contacting our support team.

7. Cookies and Tracking Technologies

AQSA Mall uses cookies and similar technologies to enhance platform performance and user experience.

You may modify your browser settings to decline cookies, although some features of the platform may not function properly.

8. Children’s Privacy

AQSA Mall does not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.

9. Links to Third-Party Websites

Our platform may contain links to third-party websites. AQSA Mall is not responsible for the privacy practices or content of external sites.

10. Changes to This Policy

AQSA Mall reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with the updated effective date.

Continued use of the platform constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact us at:

AQSA Mall Support Team
Email: aqsamallmy@gmail.com