The journey toward a fully inclusive marketplace is one of constant learning. At AQSA Mall, we didn’t just want to “check a box”; we set out to understand how different users interact with our platform. By discovering the unique paths our customers take—whether they use screen readers, voice commands, or keyboard navigation—we have reshaped our digital architecture to be more intuitive for everyone.
We believe that inclusivity shouldn’t be an afterthought; it should be part of our core identity. From our developers and designers to our third-party vendors, accessibility runs in the family. We encourage every merchant joining the AQSA Mall community to adopt accessible practices, ensuring that the products you see and the descriptions you read are clear and reachable for all members of our global family.
Support is the backbone of the AQSA Mall experience. We provide multiple avenues for assistance to ensure no user is left behind:
Alternative Formats: If you require a document or policy in an alternative format, our team is ready to assist.
Support Channels: Our customer service team is trained to assist users with varying disabilities via live chat, email, or phone.
Continuous Updates: We regularly update our interface to ensure compatibility with the latest assistive technologies.
While AQSA Mall strives to maintain a fully accessible environment, the platform serves as a marketplace for numerous independent vendors.
Third-Party Content: We cannot guarantee the full accessibility of content uploaded by third-party sellers (such as specific product videos or unformatted descriptions).
Limitations: AQSA Mall shall not be held liable for any damages, direct or indirect, arising from a user’s inability to access certain portions of the site, though we will make every reasonable effort to resolve reported barriers.
By using our marketplace, you agree to indemnify and hold harmless AQSA Mall, its affiliates, and its employees from any claims, losses, or legal fees resulting from your violation of these accessibility terms or your misuse of the platform’s accessibility features. Furthermore, vendors on AQSA Mall agree to indemnify the platform against any accessibility-related claims arising from the specific content or products they provide.