Everything you need to know about the product and billing.
You can track your package directly through your account dashboard.
Step 1: Log in and go to My Account > Orders.
Step 2: Click View on your recent order.
Step 3: If the vendor has shipped the item, you will see a Tracking Number and a link to the courier’s website.
Note: Since we are a marketplace, different items in the same order may be shipped by different vendors and arrive at different times.
To Cancel: You can request a cancellation from your Orders page as long as the status is “Processing.” Once a vendor marks the order as “Shipped,” it can no longer be cancelled.
To Edit: We cannot technically “edit” an order (like adding items) once it’s placed. We recommend cancelling the incorrect order and placing a new one.
Contacting the Vendor: Use the “Contact Vendor” button on the product page if you need to change a shipping address urgently.
Orders are usually cancelled for one of the following reasons:
Stock Issues: The vendor may have run out of stock before they could update their store.
Payment Failure: Your payment didn’t clear within the required timeframe.
Unverifiable Address: The courier flagged the shipping address as invalid. If an order is cancelled, a refund is automatically triggered to your original payment method.
If your tracking says “Delivered” but you don’t have the package:
Check with neighbors or your building’s reception.
Wait 24 hours (sometimes couriers mark items as delivered prematurely).
If it’s still missing, go to your Order Details and click Contact Vendor to open a support ticket. We recommend doing this within 7 days of the “delivered” date.
If your item arrives damaged, defective, or is the wrong product:
Do not click “Order Received” yet.
Take clear photos or a short video of the issue.
Go to My Account > Orders and select Refund Request or contact the vendor directly via the store page. Our team monitors these chats to ensure vendors provide a fair resolution.
Return policies are set by individual vendors, but generally:
Submit a Return/Refund Request via your dashboard.
Once the vendor approves the return, they will provide instructions.
Depending on the vendor’s policy, they may send you a pre-paid PDF label to print, or you may be required to ship it back using a local courier and upload the tracking number to the system.
If you’ve forgotten your password and cannot log in, follow these steps:
Go to the Login/Account page.
Click on the “Lost your password?” link located below the login form.
Enter your registered email address or username.
Check your inbox for a reset link. If you don’t see it within a few minutes, please check your Spam or Junk folder.
If you are already logged in and simply want to update your password for security:
Navigate to My Account.
Click on the Account Details tab.
Scroll down to the Password Change section.
Enter your current password, followed by your new password twice to confirm.
Click Save Changes.
We’re sorry to see you go! To deactivate or permanently delete your account:
Direct Request: Please contact our support team via our [Contact Form/Email] with the subject “Account Deletion Request.”
Security Check: For your protection, we may ask you to verify your identity before we remove the account.
Pending Orders: Please note that accounts cannot be closed if you have active orders that are still “Processing” or “In Transit.”
Important: Once an account is deleted, your order history and any earned rewards/coupons will be permanently lost and cannot be recovered.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
Most of our vendors ship nationwide. However, availability depends on the specific item and the vendor’s location.
How to check: Enter your postcode on the Product Page or during Checkout. The system will automatically calculate shipping options or notify you if delivery is unavailable for that area.
Remote Areas: Some vendors may have restrictions on island territories or extremely remote highland areas. If no shipping methods appear at checkout, it usually means the vendor does not currently serve that postcode.
To ensure the highest level of security and keep transaction fees low for our vendors, we exclusively use FPX (Online Banking). This allows you to pay directly from your preferred bank account in real-time.
Since we are a marketplace with many different sellers, the best person to answer product-specific questions is the Vendor.
Before Buying: On any product page, click the “Contact Vendor” or “Ask a Question” button to message the seller directly.
After Buying: Go to My Account > Orders and select the “Get Support” button next to your order to start a conversation with the seller.
If you have an issue with your account, a failed FPX payment, or a dispute with a vendor that you cannot resolve, our official support team is here to help.
Contact Us
We are always looking for new partners!
To join us, click on the “Vendor Registration” link at the top of the page.
Fill in your shop details and wait for our admin team to review and approve your application (usually within 1–2 business days).